Customer & case management
Scope records, pipelines and workflows around your business and its customer journey.

BESPOKE SOFTWARE
Bring your customer records and team workflows together in custom CRM software, designed for your industry.
Discuss your project →We define the scope and provide a quote after reviewing your brief.
Turn new enquiries into clients and follow each step in one place.Organise client records, applications and your team’s work.Keep accounting, invoices and billing connected to each client.Built for agencies serving clients across countries.
Current subscription and trial terms are available when you start your free trial.
Online booking for salons, beauty professionals and service businesses.Let clients choose services, staff and available appointment times.Planned appointment reminders help clients remember their visit.Planned post-service feedback helps improve service and encourage reviews.
Scope records, pipelines and workflows around your business and its customer journey.
Define who can access information, perform actions and review work.
Plan reports, connected systems and data migration against your requirements.
Agree scope and milestones, develop the system and review it with your team. Training and support can be included.
We map your client records, team roles and current workflows before defining the software scope.
Our immigration CRM is a ready-made product; a bespoke CRM project is scoped and quoted separately.
Agree milestones and review the work with your team. Training and support can be included in the agreed scope.
A custom CRM can be appropriate when your customer journey, permissions, reporting or integrations require workflows that standard tools do not support well. Start with the work your team needs to manage, rather than a list of screens.
Describe your users, customer records, workflow stages, access roles, reports and required integrations. Identify existing systems, any migration needs and the responsibilities for hosting and support. These items are reviewed before scope and pricing are agreed.
No. Custom development is a separately scoped and quoted project. HQL Immigration CRM is an existing subscription product for immigration-practice operations, with current features, pricing and trial terms on its product website.
BESPOKE CRM DEVELOPMENT / ENQUIRY
Share your goals and service requirements.
Business enquiries only. Do not include patient information, identity documents or confidential client records.
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