HQL trust, privacy and customer information
HQL Solutions Private Limited operates HQL Solutions, Immigration CRM, HQL Booking and HQL Recruit. This centre supplements each product’s own notice and agreement. Contact admin@hqlsolutions.com for privacy, security, accessibility and customer concerns.
Privacy requests and marketing preferences
Email admin@hqlsolutions.com with the subject “Privacy request — [product]” or “Stop marketing”. Include the product, the email used, the action requested and your region. Requests can concern access, correction, deletion, qualifying export, restriction, objection or consent withdrawal, where applicable. Do not attach identity documents, passwords, patient records or case files. We may verify identity and authority proportionately and arrange a secure channel. Requests are reviewed manually against applicable deadlines, legal holds and controller instructions; this is not instant account deletion. For a salon booking or immigration file, identify the salon or agency responsible. Marketing opt-out requests apply to promotional messages; essential service messages can continue. You can also reply “unsubscribe” to an HQL promotional email. This website enquiry does not subscribe you to marketing.
Retention and deletion
Website enquiries and lead-generation records: up to five years from collection under the existing schedule, with earlier deletion where no longer necessary or required by law. The period includes relevant Tally and Zoho copies and does not restart when you send another enquiry. Cookie preferences expire after 180 days. CRM case records and Booking customer/appointment records follow customer instructions, agreed service terms and legal obligations; closing an account is not proof of complete erasure. Recruit saved and visited-job preferences remain on your device until removed or browser data is cleared. Financial, security and suppression records are separated from operational records and subject to necessary legal retention. Chat, backup and provider residual-copy deletion depend on the applicable provider arrangements; no unverified automatic deletion or fixed backup cycle is promised. Contact us to agree return/export and deletion before access ends.
Security and incident reporting
Report a suspected vulnerability, lost access or data exposure privately to admin@hqlsolutions.com with “Security incident — [product]”. Include a short description, time and affected product; do not email secrets or client files. HQL investigates, contains and remediates incidents and notifies affected parties or authorities where law and contracts require. Notification does not wait for a completed investigation where earlier notice is required. The CRM publishes its security safeguards and limitations. HTTPS and access controls do not constitute an independent certification, a guarantee against attacks or a promise of a tested recovery time. This channel is not permission to probe other users’ data.
Providers and processing agreements
HQL Solutions uses Sites hosting, Tally enquiries, Zoho email, consent-controlled Google Analytics and optional tawk.to chat; Google Fonts receives typography requests on the parent site. CRM and Booking use their own hosting, authentication, database and email arrangements. The CRM provider list identifies its reviewed providers. Recruit’s public board is hosted on Vercel; applications made through external airline links are handled by the airline and its recruitment provider. Customer-enabled integrations can add recipients. A published vendor policy or DPA template is not proof that HQL has executed every required agreement. Service-specific DPA/BAA and transfer arrangements must be completed for the actual parties, data and locations before relying on them.
Payment, renewal, cancellation and refunds
For new orders, HQL supplies the service scope, currency, taxes, charges, billing period and applicable terms before payment. A trial or website enquiry does not by itself authorize a charge. Automatic renewal requires explicit agreement to its price and frequency. Ask to cancel future renewals through admin@hqlsolutions.com; identify the product and order, without card details. Cancellation normally takes effect at the end of the paid period, with access continuing for that period unless separately agreed. A change of mind does not normally refund an already supplied subscription period; duplicate or incorrect charges, undelivered agreed services and mandatory consumer remedies are reviewed for an appropriate refund. For project work, payment and cancellation follow agreed milestones and documented work delivered or committed costs; no blanket forfeiture is imposed. Salon appointment cancellations, deposits and refunds follow the salon’s disclosed terms. Airline application arrangements belong to the airline. Existing signed agreements and mandatory rights prevail. These terms do not retroactively change existing subscriptions or financial records.
Accessibility and assistance
We aim to make public pages and key forms usable with keyboard navigation, clear labels, readable contrast and responsive layouts, using WCAG 2.2 AA as a working target. This is not a claim of completed site-wide conformance. If you encounter a barrier, email admin@hqlsolutions.com with “Accessibility — [product]”, the page URL, the task and assistive technology or device if useful. Do not include sensitive records. We will review the barrier and help arrange an alternative way to access the service. Third-party airline pages and embedded providers have their own accessibility responsibilities.
Company and document scope
Operator: HQL Solutions Private Limited, India. Privacy, customer and security contact: admin@hqlsolutions.com. This confirmation replaces earlier public references to HQL Solutions LLC as the operator of these four websites. A product may have additional customer/controller responsibilities. CIN: U74999PN2018PTC178835. GSTIN: 27AAECH6488A1ZJ. Public location: Pune, Maharashtra, India. Phone: +1 551 239 2998. These details are supplied by HQL management. This page does not certify that every jurisdiction’s disclosure requirements have been satisfied. The CRM’s own legal documents remain available at its legal centre.